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    A range of technology and safety solutions so that you can approach the future with confidence. Learn more
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  • FAQs
What are the different levels of Home Care Packages? Show answer
How do I get approved for a Home Care Package? Show answer
What is My Aged Care? Show answer
I want to change from my existing provider to Feros. What do I need to do? Show answer
What is the difference between Commonwealth Home Support Program and Home Care Packages? Show answer
Does Feros charge any entry or exit fees? Show answer
What do I need to bring? Show answer
Do I need ACAT approval to receive respite care? Show answer
How many days can I have? Show answer
How much does it cost for respite care? Show answer
What about my husband / wife? Show answer
Can I bring my own car? Show answer
Can I have friends or family over for meals? Show answer
Can I have family stay over? Show answer
Do I have to participate in events? Show answer
Can I have a fridge in my room? Show answer
Can I bring my own bed / furniture? Show answer
Can I continue to use the same pharmacy? Show answer
Can I keep my own doctor? Show answer
What do I do about medication? Show answer
Do you cater for dietary restrictions? Show answer
Do you do my washing? Show answer
What if I don’t like a staff member? Show answer
What if I don’t like a resident? Show answer
What if I don’t like the village? Show answer
What if I get sick? Show answer
Can I have visitors? Show answer
Can I leave for the day? Show answer
Can I bring my pet? Show answer
What do I need to bring when I’m moving in permanently at your village? Show answer
What do I need to bring when I book a respite stay at your village? Show answer
Do I need ACAT approval to enter residential care? Show answer
How much does it cost to go into one of your villages? Show answer
What if my partner still lives at home? Show answer
Do I have to sell my house? Show answer
What if I can’t afford to pay the residential village fees? Show answer
How long does it take to get assessed? Show answer
What is an ACAT assessment? Show answer
How can I get an ACAT assessment done? Show answer
Who can make the referral? Show answer
What services do you provide for Commonwealth Home Support Program? Show answer
What does Feros charge for Commonwealth Home Support Program Services? Show answer
What services can be provided through Home Care Packages? Show answer
How much does it cost for a Home Care Package? Show answer
What case management fees does Feros charge for Home Care Packages? Show answer
What admin fees do Feros charge for Home Care Packages? Show answer
How does the [email protected] personal alarm system work? Show answer
What is the difference between monitored and non-monitored personal alarm systems? Show answer
What happens when there is an emergency? Show answer
How will emergency services get into my home? Show answer
What is a key safe? Show answer
How much does the [email protected] personal alarm device cost? Show answer
How long does installation take after signing up? Show answer
Does it cost extra for an emergency activation? Show answer
Do I have to sign up for a minimum period of time? Show answer
Does the emergency pendant work if I’m not at home? Show answer
Will [email protected] work if the power is out? Show answer
What is the range of the emergency response pendants? Show answer
Are the personal alert pendants waterproof? Show answer
What happens if I press the pendant button by accident? Show answer
Am I Eligible for Home Care? Show answer
What is domiciliary care? Show answer
What should I expect when an ACAT team visits? Show answer
What is a DAP? Show answer
What is an aged care means-tested care fee? Show answer
Why does my MTCF change every quarter? Show answer
What is a RAD in aged care? Show answer
Can a resident refuse to have their means assessed by DHS (Centrelink)? Show answer
Will the new fee arrangements affect existing care recipients? Show answer
What if I have enough assets to pay my Accommodation Payment as a RAD but not enough regular income to pay the full monthly fees? Show answer
If I keep my home what are the DHS (Centrelink) rules? Show answer
What is the benefit in paying a Partial Payment (a Deposit) on or after entry? Show answer
Will I have to pay a different Accommodation Payment if I change rooms? Show answer
Do the annual and lifetime caps apply to continuing care recipients? Show answer
How much do Home Care Package care services cost? Show answer
How much do Home Care Package (HCP) nursing services cost? Show answer
What can i spend my home care package on? Show answer
What's a key safe? Show answer
Am I eligible for the NDIS? Show answer
How do I contact the NDIS? Show answer
How can I submit feedback or complaints? Show answer
How do I access the Participant Portal? Show answer
What can I use my NDIS funding for? Show answer
How do I add my banking details? Show answer
How do I use myplace portal? Show answer
What happens when my NDIS plan is approved? Show answer
How do I request a review of my NDIS plan? Show answer
What happens if something changes in my life? Show answer
What is a Local Area Coordinator (LAC)? Show answer
What does an LAC do? Show answer
Do I have to pay for a LAC? Show answer
Can I choose my LAC? Show answer
Where are Feros Care Local LAC locations? Show answer
How do I contact my Local Area Coordinator? Show answer
What can I do if I am unhappy with the service that I have received for my LAC? Show answer
I have been told that I need to have a Service Agreement with my Providers. What does this mean? Can a LAC help me with this? Show answer
What is the Virtual Social Centre for seniors? Show answer
What are Service Agreements and Service Bookings? Show answer
How do I make payment requests through the myplace participant portal? Show answer
Who can discuss my plan with my LAC or the NDIA? Show answer
What is the Serious Incident Response Scheme (SIRS)? Show answer
What Is Social Prescribing? Show answer
What Are Community Based Supports? Show answer
What Are Social Connections? Show answer
What Are Core Supports (NDIS)? Show answer
What Can Core Supports Be Used For (NDIS)? Show answer
What Is NDIS Plan Management? Show answer
What Is an NDIS Plan? Show answer
What Is Capacity Building (NDIS)? Show answer
What Is the NDIA? Show answer
What Does NDIA Managed Mean? Show answer
What Is Accessible Housing? Show answer
What Is the Difference Between NDIS and NDIA? Show answer
What Is Case Management In Aged Care? Show answer
What Is Home Care? Show answer
What Is In-Home Respite Care? Show answer
What Is Residential Respite Care? Show answer
What Is Telehealth? Show answer
What Is Residential Aged Care? Show answer
What Is an RAC in Aged Care? Show answer
How do I gather evidence of my disability? Show answer
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